Greeter

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality.  You are a part of our family; Welcome Home!

SUMMARY:

The Greeter will provide excellent customer service to the guests of the restaurant outlets of the Coeur d’Alene Casino Resort Hotel by directing guests to appropriate sections based upon server availability.

RESPONSIBILITIES:

• Immediately upon the guests’ arrival at the greeter stand or upon the greeter’s return from seating another guest make eye contact and greet customers in a friendly manner.
• Enter guests name and information into reservation system at front desk
• Seat guests in dining areas as soon as a table is available to accommodate their party size.
• Suggest seating in the bar for over 21 & patio when the dining room is full
• Rotate tables in server sections daily
• Answer guest inquiries. 
• Maintain a reservation list as appropriate.
• Keep a positive friendly attitude at all times, even in stressful situations
• Answer telephone and assist callers, politely and with a smile. 
• Bus, clean, and set tables as needed.
• Keep greeter stand clean and organized.
• Wipe down menus as they come back to the greeter stand
• Pull silverware and plates off of the tables so the guest count matches the amount of plates/silverware
• Hold up our Coeur Spirit standards.
• Other projects and duties as assigned.