Visitor Services Lead - Part-time

NOTE: This announcement is for the hiring of a temporary benefitted & retirement eligible position. Our temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency.

Position’s Expected Duration: April – November

Hours of Operation: Visitor Center open 8:00 a.m. – 4:30 p.m. MT

Join our team as a seasonal Visitor Services Lead at Castle Rocks State Park in beautiful Almo, ID!

Castle Rocks State Park & City of Rocks National Reserve are seeking an enthusiastic and organized Visitor Services Lead to support daily operations of the park’s Visitor Center and assist with visitor engagement, program coordination, and retail operations. This role works closely with park management and visitor services staff to ensure a welcoming, informative, and efficient experience for park visitors while supporting interpretive programs and special events.

The ideal candidate enjoys public interaction, outdoor recreation, teamwork, and helping visitors connect with the natural and cultural resources of Castle Rocks State Park and the neighboring City of Rocks National Reserve.

Learn more about Castle Rocks State Park here: 

For questions about this position, please contact: Assistant Park Manager Austin Zollinger

• Phone: 208-824-5519
• Email: Austin.Zollinger@idpr.idaho.gov

EXAMPLE OF DUTIES

• Assist with overseeing daily operations of the Visitor Center during operating hours (8:00 a.m. – 4:30 p.m.).
• Help ensure adequate staff coverage for visitor services and interpretive programming.
• Serve as a point of contact for visitors and assist with visitor inquiries in person, by phone, email, website, or mail.
• Educate visitors about park rules, policies, safety, and recreational opportunities
• Work with visitor services staff to support interpretive programs, tours, and educational opportunities.
• Assist management with staffing and logistics for special events and park programs.
• Support tourism outreach and development of packaged recreational opportunities.
• Assist with daily fiscal responsibilities including:
• Processing entry fees
• Preparing deposits
• Managing the Point-of-Sale (POS) system
• Serve as an on-site lead for the Idaho Department of Parks and Recreation reservation system.
• Help oversee the resale program including inventory tracking, ordering, and stocking of retail items and brochures.
• Collaborate with visitor services staff and management to create and post content on social media platforms for Castle Rocks State Park and City of Rocks National Reserve.
• Respond to information requests from visitors and tourism partners.
• Assist management in maintaining, planning, and installing interpretive exhibits in the Visitor Center in accordance with interpretive themes and plans.
• Complete monthly visitor services reports.
• Assist with writing the visitor services section of the park’s annual report.

Minimum Qualifications

• Strong customer service and communication skills.
• Ability to work collaboratively with staff, volunteers, and visitors.
• Organizational skills and attention to detail, particularly with financial transactions and inventory.
• Experience with retail systems, reservations, or point-of-sale systems preferred.
• Interest in outdoor recreation, interpretation, tourism, or park management.
• Ability to work a rotating schedule including weekends and occasional holidays.

DO WHAT YOU LOVE, LOVE WHAT YOU DO

WHY IDPR? We are innovators in outdoor recreation, committed to excellent service and resource stewardship. We foster experiences that renew the human spirit and promote community vitality. Our mission is to improve the quality of life in Idaho through outdoor recreation and resource stewardship. IDPR manages 30 state parks, trails and attractions throughout every region of Idaho and the registration programs for boats, snowmobiles and other off-highway vehicles (OHV). Money from these registration programs goes back to users to develop and maintain trails, facilities and programs. IDPR also provides free education courses for boaters and OHV operators. To learn more about Idaho Department of Parks and Recreation please visit:https://parksandrecreation.idaho.gov/

BENEFITS: We offer a competitive benefits package which includes excellent medical, dental and vision insurance. There is generous vacation and sick leave accrual that begins as soon as you start. There are ten paid holidays in a year; participation in one of the Nation's best state retirement systems; multiple saving plans and optional 401K; life insurance; wellness programs; ongoing training opportunities and more. For additional information related to benefits and/or State programs, please visit: . 

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.