Unit Secretary

pJob Title: Unit Secretary/p pLocation: RWJUH Rahway Hospital/p pDepartment Name: Emergency Department/p pReq #: 0000231764/p pStatus: Hourly/p pShift: Night/p pPay Range: $17.27 - $19.28 per hour/p pstrongPay Transparency: /strong/p pThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey./p pThe compensation offered to the candidate selected for the position will depend on several factors, including the candidate#39;s educational background, skills and professional experience./p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Job Overview:/span/b/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"The Unit Secretary is responsible for a wide range of administrative and unit support activities in order to facilitate the efficient work flow of a patient unit. The Unit Secretary will answer, screen and transfer inbound phone calls, receive and direct the flow of patients, visitors and physicians as well as respond to patient call bells.nbsp; He/She is responsible for retaining correct and appropriate medical information in the patientrsquo;s charts; facilitate accommodations for the special needs of patients by ordering supplies, equipment (specialty beds) and inventory to provide for those needs. Collaborate with other departments to coordinate and prioritize the movement of patientrsquo;s on admission through discharge, by acting as the gatekeeper of the unit.nbsp; The environment of the unit is the responsibility of the Unit Secretary. Inputting computerized maintenance work orders, keeping the hallways and patient rooms clear of clutter, returning specialty equipment when not in routine use. Ensure that patient rooms are in a constant ready state by expediting discharged patients and making rooms available for new admissions as soon as possible. The Unit Secretary will work autonomously under the immediate supervision of the ED Director, following up on phone messages from physicians and proactively ensuring that patients and families are being cared for properly. This posiiton will collect patient-feedback through customer service rounds and/or through discharge patient call-backs.nbsp; The Unit Secretary will participate in staff meetings, patient rounding sessions and audits in order to address unit needs based on patient census/ and acuity changes./span/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Qualifications:/span/b/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"ispan style="font-family:quot;Times New Romanquot;,serif"Required:/span/i/span/span/span/p ul style="list-style-type:square" li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"High School Degreenbsp;/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"2-3 yearsrsquo; experience working in a fast-paced healthcare facility or experience working in an acute care or long term care facilitynbsp;/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Computer skills including Microsoft Word, Excel and Outlooknbsp;/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Customer-focused communication skills (verbal/written)nbsp;/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"A working knowledge of medical terminology, confidentiality of medical records, HIPAA, and Patient Rightsnbsp;/span/span/span/span/span/li /ul p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"ispan style="font-family:quot;Times New Romanquot;,serif"Preferred:/span/i/span/span/span/p ul style="list-style-type:square" li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Associates degreenbsp;/span/span/span/span/span/li /ul p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Scheduling requirement:/span/b/span/span/span/p ul style="list-style-type:square" li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Per Diem/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Night Shift/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Rotating weekends and holidays required/span/span/span/span/span/li /ul p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Essential Functions:/span/b/span/span/span/p ul style="list-style-type:square" li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Acts as office administrator of the unit, using positive verbal and non-verbal communication skills by demonstrating effective customer service skills with patients, visitors, co-workers, physicians and ancillary departments./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Facilitates the patient admission, transfer, and/or discharge process through effective communication, written and oral with hospital staff, patient/family and external facilities copying required patient information documenting all admissions, transfers, andnbsp; discharges in the unit log including those that occurred on the week-ends./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Manages incoming calls by directing calls to the appropriate staff member and place outgoing calls to support the patient care needs.nbsp; Documents messages and follow up on outstanding patient issues including those issues deemed as requiring escalation in accordance with policy/procedure./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Responds to patient, family and employee questionsnbsp; by addressing their concerns in a timely, efficient courteous manner./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"As applicable (and in the event of when electronic downtime procedures are in effect) maintains all components of medical records to ensure all documents have patient labels, and all entries are dated and timed.nbsp;nbsp;nbsp;/span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Upon arrival and throughout his/her shift consistently organizes information to facilitate patient care/flow including the printing of the unit census, bed count, RN assignment and tracking of patient alerts (flags)./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Is aware of patient flow and changes in census and bed availability. Communicates directly to Bed Board and primary nursesrsquo; patient admissions and transfers. RNrsquo;s are not to be called to the phone. Unit Administrator is the coordinator of patient flow./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Assists the nurse manager/designee in the development, coordination and distribution of Unit meetings including agenda and minutes, huddles and forms management./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Order and organize supplies including special order supplies and equipment, maintain par levels for the unit. Facilitates the return of specialty equipment when it is no longer in use. Specialty Beds at discharge must be returned to company. Paper supplies ordered if par levels not in place ndash; Nurse Leaders to develop criteria for ordering. Patient Education materials and folders available at all times./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Participates in patient rounding as needed and completes appropriate checklists for validation. Rounds on all admitted patient rooms to ensure appropriate room set up. Rounds on discharge to ensure personal belongings/supplies/equipment removed./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Conducts audits as assigned by nurse manager to ensure patient safety, compliance with protocols and quality outcomes./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Completes unit assessment rounds at the end of his/her shift, ensuring the unit is left clean, uncluttered and unused equipment is removed from hallways/rooms and stored./span/span/span/span/span/li li style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="tab-stops:list .5in"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Working with nursing designated individual(s) acts as a liaison between the unit and staffing department to facilitate staffing levels of the unit based on information including daily census./span/span/span/span/span/li /ul p style="margin-bottom:11px"nbsp;/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Other Duties:/span/b/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.nbsp;Duties, responsibilities and activities may change at any time with or without notice./span/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"nbsp;/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"bspan style="font-family:quot;Times New Romanquot;,serif"Choosing RWJBarnabas Health!/span/b/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"RWJBarnabas Health is the premier health care destination providing patient-centered,nbsp;high-quality academic medicine in a compassionate and equitable manner, while deliveringnbsp;a best-in-class work experience to every member of the team.nbsp; We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.nbsp; As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.nbsp;/span/span/span/span/p p style="margin-bottom:11px"span style="font-size:12pt"span style="line-height:normal"span style="font-family:Aptos,sans-serif"span style="font-family:quot;Times New Romanquot;,serif"RWJBarnabas Health aims to truly make a unique impact in local communities thro