RAMP Maintenance Intern - Various Locations - Full-time / Part-time

Royal American Management proudly presents the Rising Apartment Maintenance Professionals (RAMP) program. This program is offered at no cost to residents of Royal American Management communities in good standing with their rental agreement.

The Rising Apartment Management (RAMP) Program is a 161-hour intensive property maintenance training program complete with online learning, mentoring, job shadowing, internship experience, and in-person training.  Participants gain the technical and professional skills needed to pursue a career in apartment maintenance. This education and internship multiphase program is hosted by the following Royal American Management divisions:  Maintenance Department,  Training Department and RAM’s Advancement Culture and Engagement Committee--exclusively for residents at our communities. Members of RAM’s Maintenance Team will serve as mentors and will provide coaching, track goals, and conduct midpoint and final evaluations.

The RAMP Maintenance Program begins with Phase One, a 24-hour online learning experience through Grace Hill. Participants are introduced to technical and soft skills, safety practices, and tutorials on topics such as internet use, email navigation, ethics, teamwork, and time management. Basic concepts in electrical, plumbing, HVAC, and appliance maintenance are also covered through video instruction.  Phase Two includes 19.5 hours of self-paced online maintenance courses. These focus on topics such as curb appeal, mold awareness, fire safety, ladder safety, fair housing, preventive maintenance, hoarding awareness, and apartment inspections.  In Phase Three, participants complete 24 hours of job shadowing to observe day-to-day maintenance operations. Afterward, they apply for a paid, part-time internship totaling 80 hours over six weeks. During the internship, participants perform supervised tasks such as minor electrical and plumbing repairs, unit turns, groundskeeping, inspections, preventive maintenance, and general work order support. A kickoff meeting is held to review expectations and complete necessary forms.  Phase Four concludes the program with an 8-hour in-person session led by RAM’s VP of Maintenance. This portion of the program will include activities and open discussion. Active participation in class is required. The training covers mold prevention, inspections, make-readies, and safety procedures. The program ends with a two-hour, non-graded assessment to review participant knowledge in general maintenance, HVAC, electrical, plumbing, and safety.   A Certificate of Completion will be presented for completing each phase of the program. Upon completion of the program, you will receive your final certificate during the graduation ceremony hosted by Royal American Management. At this point, you will be eligible to apply for any available position within RAM companywide.