Shift Manager Bilingual - NW AUSTIN

Job description

We are looking for a Restaurant Shift Manager to oversee all restaurant operations, including welcoming and serving guests. Shift Manager responsibilities include delegating tasks to restaurant staff, addressing guests' queries, and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you. Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.

Responsibilities

• Delegate tasks to restaurant staff and supervise their performance
• Maintain a fully-stocked inventory and order food supplies, as needed
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift
• Coordinate with suppliers as they deliver food product orders
• Ensure client satisfaction and gracefully handle any complaints
• Open or close the restaurant (when responsible for the first or last shift)
• Inform the next Shift Manager about pending tasks
• Report maintenance and training needs

Skills

• Proven experience as a Shift Manager or relevant role in a restaurant
• Good knowledge of restaurant operations (like managing reservations and payments)
• Availability to work different shifts, including weekends
• A customer service approach with the ability to manage complaints with professionalism
• Excellent organizational skills
• Team management abilities

Hours per week:

48-50 hrs

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Language:

• Spanish (Required)
• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older
• Food Service license/certification: Food Handler's License
• Food Service license/certification: ServSafe Manager Certification
• Food Service license/certification: ServSafe Food Handler Certification
• Restaurant front of house skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: point of sale (POS) operation
• Retail skills: taking inventory
• Warehouse skills: managing inventory records
• Speaks English
• Speaks Spanish
• Management skills: supervising employees
• Management skills: hiring and onboarding
• Management skills: conducting performance reviews
• Management skills: termination of employment
• Management skills: writing schedules
• Management skills: resolving customer complaints
• Math skills: tracking inventory usage
• Available to work: holidays
• Available to work: early morning
• Available to work: late at night

Preferred qualifications:

• 1+ year of experience in the retail industry
• At least associate's degree or higher
• Restaurant back of house skills: general food prep
• Reads English
• Reads Spanish
• Willing to travel in state