Office Manager

Job Functions :

• Provide administrative support to the home health agency, which may include managing schedules, coordinating meetings, handling phone calls and emails, and maintaining office supplies.
• Oversee the intake process for new patients, including verifying insurance coverage, collecting necessary information, and scheduling appointments.

Ensure accurate and timely scheduling of home health services for patients.

• Maintain and organize patient records, ensuring they are accurate, complete, and compliant with relevant regulations. This includes managing electronic health records (EHR) systems and maintaining confidentiality of patient information.
• Collaborate with billing and coding staff to ensure accurate and timely submission of insurance claims. Verify insurance coverage, process payments, and address any billing or insurance-related inquiries or issues.
• Act as a liaison between caregivers, nurses, therapists, and other staff members to facilitate effective communication and coordination of patient care.

This may involve scheduling and assigning caregivers, ensuring adequate staffing levels, and addressing any staffing-related concerns.

Assist in maintaining compliance with applicable regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and Medicare guidelines.

Participate in quality improvement initiatives and audits to ensure high standards of care and documentation.

• Communicate with patients, their families, physicians, and other healthcare professionals to address inquiries, provide updates on patient care, and ensure a smooth flow of information.
• Support staff training and development activities, including orientation for new hires, training on office procedures, and ongoing education on industry changes and updates.

Qualifications

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of office management procedures
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Familiarity with medical terminology and medical office procedures
• Knowledge of HIPAA regulations and compliance
• Experience with customer service and patient relations
• Bachelor’s degree in business administration or related field (preferred)
• Home Health and Hospice experience (preferred)