Front Desk Team Lead

Description

Come help us build Pickleland! 

Our goal is to be the  ever created. As the Team Lead, you will be in charge of creating a delightful customer service experience. 

Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we want you to join our team!!

Responsibilities

• Hire and develop front desk staff to be proficient in all things Pickleland – including culture, customer service, use of applications and software to run and maintain the facility.
• In charge of staff scheduling – making sure that all shifts are covered
• Ensure high membership retention
• Promote other services of the club, such as coaching, pro shop merchandise, and special events.
• Create an awesome customer service experience
• Ensure high retention of staff
• Cover front desk duties when necessary.
• Manage staff including scheduling, conducting performance reviews, training, coaching and resolving employee concerns. 
• Collaborate with management on personnel decisions and issues as needed. Ensure staff, members, and visitors adherence with all facility policies and procedures. 

Qualifications

• Must love pickleball or have the curiosity to learn more about it! 
• [Bonus] Knowledgeable with pickleball rules and gear.
• Strong leadership abilities and empathy. High school diploma or equivalent required, college degree preferred
• Outgoing and friendly personality with strong verbal and written communication skills.
• Strong customer service orientation.
• Proficient in Google Suite, Slack, and facility management and shift scheduling software
• Ability to multitask and work in a fast-paced environment.
• Dependable and reliable.
• Successful completion of a background check may be required
• [Bonus] Familiarity with court scheduling software (such as PodPlay, CourtReserve, etc)
• [Bonus] CPR certified 
• [Bonus] TABC (Texas Alcoholic Beverage Commission) certification 

Physical Requirements

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, Stooping, Lifting, Pulling occasionally.
• Capacity to work for extended periods in noisy environment.

Work Schedule

• Available to work variable shifts from: 6am-11pm, 7 days a week
• Full-time is 35-40 hours a week
• Part-time is 10-20 hours a week

Compensation

• $12-15/hr depending on experience
• Discretionary bonuses available 
• Free Pickleland Membership to play after work or on days-off if you work 20+ hours per week

The best pickleball facility in Austin (750+ 5-star reviews, voted "Best Club in Austin" by Austin Pickleball Update).