FRONT DESK AGENT

table class="Table" style="width:7.05in;border-collapse:collapse;border:none;" width="677" tbody tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Position Summary/span/span/span/b/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p class="MsoBodyText" style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Accommodate resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guestsrsquo; accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.nbsp; Receives cash, or credit cards from guests and records transactions. Answers inquires pertaining to hotel services.nbsp; Promotes positive guest relations.nbsp; Operates computer terminal at Front Desk./span/span/span/span/p p class="MsoBodyText" style="text-align:justify;"nbsp;/p p class="MsoBodyText" style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.nbsp;nbsp; /span/span/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p align="center" style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"nbsp;Essential Duties and Responsibilities/span/span/span/b/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" ol li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Provides all guests with friendly, courteous and timely service./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Greets, registers, and assigns rooms to guests on arrival./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Keeps records of room availability and guests#39; accounts./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Computes bills, collects payments, and makes change for guests./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Provides back up to reservations by making and confirming reservations./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Posts charges for rooms, food, liquor, or telephone calls, to guest accounts./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Transmits and receives messages. /span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Issues room keys./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Answers inquiries pertaining to Sandia Resort and Casino./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Deposits guests#39; valuables in hotel safes or safe-deposit boxes./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Stocks brochures at front desk./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Works collaboratively to deliver the highest degree of service to the guests, while maintain a professional friendly and approachable demeanor./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia. /span/span/span/span/li /ol /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p align="center" style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"nbsp;Additional Responsibilities/span/span/span/b/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;height:183px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" ol lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#040c28;"A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas./span/span/span/span/span/li /ol pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#040c28;"Team members in this capacity:/span/span/span/b/span/span/p ol lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#040c28;"Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. /span/span/spannbsp;/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="font-family:Calibri, sans-serif;"span style="color:#202124;"Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.nbsp; /span/span/span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="font-family:Calibri, sans-serif;"span style="color:#202124;"Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. /span/span/span/spanspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Possesses knowledge and understanding of all products and services offered.nbsp; /span/span/span/span/li lispan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="font-family:Calibri, sans-serif;"span style="color:#202124;"Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor. /span/span/span/span/span/span/li /ol /td /tr /tbody /table div style="page-break-after: always"span style="display: none;"nbsp;/span/div pnbsp;/p table class="Table" style="width:7.05in;border-collapse:collapse;border:none;" width="677" tbody tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p align="center" style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"nbsp;Key Performance Indicators/span/span/span/b/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" pspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"This position has Key Performance Indicators (KPIrsquo;s) identified as a measurement of success. KPIrsquo;s will be shared twith all team members who work in this job title and feedback will be provided regarding the successful completion of the KPIrsquo;s as part of the performance review process. /span/span/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" p align="center" style="text-align:center;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Knowledge, Skills, and Abilities /span/span/span/b/span/span/p /td /tr tr td style="border-bottom:1px solid #000000;width:677px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top" ol li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="color:#000000;"Excellent customer service skills./span/span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Excellent written and oral communication skills./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Knowledge of computers and Windows software./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Basic mathematic skills./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"The ability to run a computerized cash register./span/span/span/span/li li style="text-align:justify;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Excellent organizational skills/span/span/span/span/li /ol /td /tr /tbody /table