Guest Services Ambassador Sr - Full-time

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Ambassador Sr.

Facility: Land O Lakes Health Hub

The Guest Services Ambassador Sr responsibilities include:

• Function as the guests' liaison to all assigned services
• Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
• Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians
• Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues
• May or may not require performing all job specific functions listed within this description
• Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management
• Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification.

BayCare offers a competitive total reward package including: 

• Benefits (Health, Dental, Vision) 
• Paid time off 
• Tuition reimbursement 
• 401k match and additional yearly contribution 
• Yearly performance appraisals and team award bonus 
• Community discounts and more 
• AND the chance to be part of an amazing team and a great place to work!

Education

• High School or Equivalent
• Associate's Preferred

Experience:

• 2 year Customer Service 
  or
• 2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines. 
• Required Specific Skills also includes: Insurance Terminology use and understanding.

Location: Land O Lakes, FL 

Status: Full Time

Shift Hours: Variable

Weekend Work: Occasional

Equal Opportunity Employer Veterans/Disabled