Medical Clinic Receptionist - MD064 - Full-time

Title: Medical Clinic Receptionist

Location: Indian Health Clinic - 703 NE Hancock St., Portland, OR 97212

Schedule: This is an in-person position, Monday, Wednesday, and Friday, 10:00am - 7:00pm, Tuesday and Thursday, 8:30am - 5:30pm.

Wage Range: $21.00 – $25.00 hourly, non-exempt

If you are a motivated and dedicated Receptionist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Receptionist provides administrative support to the Indian Health Clinic’s staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays as well as daily cash reconciliation; makes outreach calls to clients who need services; and performs other duties as assigned. 

This is a key role in which you will set the tone for the client’s visit and assist them with other needs. A warm, calm, service-oriented, and trauma-informed communication style is essential. Attention to detail and follow through are also critical.

What you will do:

• Greet clients and check them in for appointments, ensuring paperwork is complete and up to date. 

• Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes. 

• Answer multi-line phone system, direct calls, take messages. 

• Arrange transportation when needed for clients. 

• Schedule interpreters for clients as needed. 

• Schedule client appointments in the EHR, following scheduling guidelines and requirements. 

• Perform data entry and general office support as assigned. 

• Conduct outreach calls to clients who need to be scheduled for overdue or new services. 

• Participate in safety and security initiatives. 

• Communicate as needed with other departments across the organization. 

• Verify insurance coverage for clients. 

• Maintain full provider schedules and scrub schedule in advance to ensure preparedness for the visit. 

• Reconcile invoices for taxi fare, bus passes, and interpretation services. 

• Provide coverage for late clinic three days per week.