Urgently hiring Use left and right arrow keys to navigate
Based on similar jobs in your market
Estimated Pay info$18 per hour
Hours Full-time
Location Chagrin Falls, Ohio

About this job

Rize Home is seeking a positive, collaborative new team member to join our Customer Experience Team!

This role is primarily responsible for answering inbound calls and 
maintaining positive relationships with customers, distributors, and field sales reps. In this role, the Warranty Tech Specialist will use their knowledge of company’s products and administrative policies/procedures to determine the nature of assistance necessary to meet the customer’s needs. 
 
Primary Responsibilities 
Document details of consumer interactions. 
Answer questions about the company’s products and services through calls and emails. 
Complete troubleshooting steps to resolve or determine next steps. 
Prepare documentation for warranty claims and related work or sales orders. 
Coordinate all aspects of a technician dispatch. 
Follow up consistently on open issues. 
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience. 
Maintain product knowledge, understanding of next steps and the ability to communicate based on audience – consumer, technician, escalation contact. 
 
Competencies 
Problem Solving/Analysis  
Technical Capacity  
Communication Proficiency  
Time Management  
Detail Oriented  




PI1c723358d15b-31181-40160438


Nearby locations

Posting ID: 1249516137 Posted: 2026-04-11 Job Title: Technical Specialist