Warranty Technical Specialist - Now Hiring
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Chagrin Falls, Ohio |
About this job
Rize Home is seeking a positive, collaborative new team member to join our Customer Experience Team!
This role is primarily responsible for answering inbound calls and maintaining positive relationships with customers, distributors, and field sales reps. In this role, the Warranty Tech Specialist will use their knowledge of company’s products and administrative policies/procedures to determine the nature of assistance necessary to meet the customer’s needs.
This role is primarily responsible for answering inbound calls and maintaining positive relationships with customers, distributors, and field sales reps. In this role, the Warranty Tech Specialist will use their knowledge of company’s products and administrative policies/procedures to determine the nature of assistance necessary to meet the customer’s needs.
Primary Responsibilities
Document details of consumer interactions.
Answer questions about the company’s products and services through calls and emails.
Complete troubleshooting steps to resolve or determine next steps.
Prepare documentation for warranty claims and related work or sales orders.
Coordinate all aspects of a technician dispatch.
Follow up consistently on open issues.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.
Maintain product knowledge, understanding of next steps and the ability to communicate based on audience – consumer, technician, escalation contact.
Competencies
Problem Solving/Analysis
Technical Capacity
Communication Proficiency
Time Management
Detail Oriented
PI1c723358d15b-31181-40160438
Nearby locations
Nearby Job Titles
Truck Driver Jobs Radiologic Technologist Jobs Machinery Maintenance Worker Jobs Retail Supervisor Jobs Cargo Agent JobsNearby Locations
Cleveland, OH Jobs Mentor, OH Jobs Solon, OH Jobs Beachwood, OH Jobs Ohio JobsNearby Companies
U.S. Navy Jobs Care.com Jobs Cargill Jobs Lyft Jobs McDonald's JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1249516137 Posted: 2026-04-11 Job Title: Technical Specialist
Your Privacy Choices