Access Center Ambassador

div class="fieldValueText" div class="fieldValueText" pbuJob Summary/u/bb: /bAn Access Center Ambassador acts as the primary point of contact for patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. This position is crucial for maintaining efficient communication across our physician enterprise to ensure a first-call resolution and a positive patient experience./p pRemote work may be considered for candidates who meet specific requirements after hire and onboarding./p pbuResponsibilities:/u/b/p ul liAnswering Phones: Responding to a high volume of calls from patients, insurance companies, and other medical facilities. nbsp;Must be able to handle 80ndash;100 incoming calls per day.nbsp; ul liVerifies and updates current patient demographic, financial, clinical and portal access/li liSchedules future appointments based on appointment type, time requirements and provider schedule availability./li liRespond to patient questions and needs by editing, canceling and rescheduling appointments as necessary and indicated by practice protocols./li /ul /li liReview physician schedules regularly to maximize capacity and verify correct scheduling./li liServes as brand ambassador by upholding the WMCHealth Mission, vision and CARE values and promoting excellence in the patient experience, during every encounter. ul liRespects patientsrsquo; needs for confidentiality and empathy during all encounters./li /ul /li liAppointment Scheduling: Scheduling, rescheduling, and canceling appointments, often using CERNER, electronic health record (EHR)./li liUtilizes technology including specialized software platforms as applicable to maximize productivity./li liCall Routing: Directing calls to the correct departments or individuals based on the caller#39;s needs./li liMessage Taking: Taking accurate messages for staff members who are unavailable./li liCustomer Service: Providing information, addressing inquiries, and resolving issues related to appointments, billing, and other general concerns./li liMaintaining Records: Ensuring accurate and up-to-date patient information in the system./li liCommunication: Maintaining effective communication within the department and with other departments./li liMeet daily productivity targets individually and as a team to achieve WMCHealth mission, vision and CARE values./li liOther duties as assigned./li liRemote work may be considered for candidates who meet specific requirements after hire and onboarding./li /ul pnbsp;/p pbuQualifications/Requirements:/u/b/p pbExperience: /bMinimum of one (1) year of call center and/or customer service experience preferred./p pbEducation:/bb /bnbsp;High school diploma or equivalent required. An associate degree from an accredited institution is preferred./p pnbsp;/p pbLicenses / Certifications:/b N/A/p pnbsp;/p pbOther:nbsp; /bBilingual (English/Spanish) candidates preferred, but not required./p pProficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)./p pnbsp;/p pbSpecial Requirements: /b/p ul li ul liCommunication Skills: Excellent verbal and written communication, active listening, and the ability to explain complex information clearly./li liCustomer Service Skills: Empathy, patience, and a positive attitude when dealing with patients./li liTechnical Skills: Proficiency in using computer systems, and other relevant tools./li liProblem-Solving Skills: Ability to quickly assess situations and find solutions./li liTime Management: Ability to manage a high volume of calls and prioritize tasks effectively./li /ul /li /ul /div /div