Service Technician- Madison (East), WI

pstrongemspanService Mechanic/span/em/strong/p pstrongemspanPosition Profile/span/em/strongspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /span/p pnbsp;/p pstrongspanReports To:/span/strong spanService Manager/spanspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; strongFLSA Status: /strong/spanspanFull-Time or Part-Time Non-Exempt/span/p pstrongemuspanSummary/span/u/em/strong/p pspanThe Service Mechanic is responsible for providing mechanical repairs and maintenance to bicycles and other merchandise of an Erik's Bike Shop retail store. nbsp;/span/p pnbsp;/p pstrongemuspanPosition Details/span/u/em/strong/p pspanThe primary responsibilities and areas of impact of this position include, but are not limited to:/span/p pstrongspanStore Performance/span/strong/p ul lispanComplete repairs and maintenance of bicycles and install accessories in a timely manner./span/li lispanEnsure understanding of customers needs and clearly explain any concerns./span/li lispanApply customer service skills to exceed customer's expectations./span/li lispanProcess parts sales and check in/out bikes following proper procedures./span/li lispanProvide feedback to the Service Manager on ideas improve the department./span/li lispanPromote Erik's mission, values, and standards./span/li /ul pstrongspannbsp;/span/strong/p pstrongspanStore Operations /span/strong/p ul lispanResponsible for following all store policies and procedures./span/li lispanMaintain a clean work area and assist in keeping the store presentable./span/li /ul pstrongspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /span/strong/p pstrongspanDevelopment/span/strong/p ul lispanContinually attend training sessions to enhance mechanical skills and familiarity of products./span/li /ul pspannbsp;/span/p pstrongemuspanPosition Requirements/span/u/em/strong/p pstrongspanExperience/span/strong/p ul lispanPrior bicycle mechanic or assembly experience./span/li /ul pstrongspanSkills/span/strong/p ul lispanspanAbility to communicate and interact with a diverse population./spanspanspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /span/span/span/li lispanspanMechanically inclined and solid problem solving skills./spanspanspannbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; /span/span/span/li lispanspanPresent a strong customer service focus./span/span/li lispanAbility to multitask and work with many customers at one time./span/li lispanKnowledge of computers and technology./span/li lispanDedication to get the job done./span/li /ul pstrongemuspanWorking Conditions/span/u/em/strong/p ul lispanAbility to stand, sit and use hands for extended periods of time./span/li lispanAbility to lift up to 75 lbs while utilizing appropriate equipment and safety techniques./span/li lispanExposure to various chemical such as grease and cleaning solutions./span/li /ul pspannbsp;/span/p pemspanThis position profile is a representation of what is required for an employee to succeed.nbsp; As company needs change, position expectations may change.nbsp; It is expected that all employees complete any reasonable request that may not be listed in their job description.nbsp; Employees who feel a request is unreasonable should contact Human Resources./span/em/p pnbsp;/p Medical, Dental, Short/Long Term Disability, Life, Accident, 401(k), Employee Discounts