AWM - Global Business Support - Analyst

AWM - Global Business Support - Analyst
Location: 71 South Wacker Drive, Chicago, IL
Duration 6 Months

YOUR IMPACT

We are seeking an associate-level candidate to join our Global Business Support team who demonstrates the ability to think critically, exhibit sound judgment, and thrive in a fast-paced environment.

In this role, you will:

• Maintain current systems and processes to ensure optimal client service
• Project manage deliverables for the Shareholder Services organization

OUR IMPACT

Clie delivers innovative investment solutions through a global, multi-product platform and is one of the leading investment management organizations worldwide.

A key driver of success is its ability to leverage a global team of professionals to:

• Define solutions
• Lead change across operational infrastructure

Shareholder Services:

• Provides high-quality service and solutions to shareholders
• Supports distribution of investment products
• Offers consultative services, scalability, and strong controls
• Focuses on financial value-add to the business

The Global Business Support team ensures:

• Continuous operation of systems and processes
• Identification of system improvements and enhancements
• Effective communication with technology and internal/external stakeholders

HOW YOU WILL FULFILL YOUR POTENTIAL

Time Allocation

• 75%: Support Shareholder Services teams, vendors, and clients
  • Focus on system access, availability, data transmission, and upgrades
• 25%: Process improvement and project lifecycle management
  • Includes scoping, requirements gathering, testing, and analysis

PRIMARY RESPONSIBILITIES

• Resolve internal and vendor system issues impacting operations or clients
• Manage client FTP setup, testing, updates, and transmission issues
• Set up vendor/internal users across applications and banking portals
• Troubleshoot vendor application login issues
• Coordinate vendor hardware updates
• Recommend and implement process improvements
• Mitigate operational and reporting risks
• Lead ad hoc projects within Shareholder Services

EDUCATION

• Bachelor's degree required

BASIC SKILLS & QUALIFICATIONS

• Strong communication, organizational, and time management skills
• Ability to prioritize, multitask, and work under pressure
• Problem-solving skills in deadline-driven environments
• High accountability and sense of urgency
• Self-starter with strong analytical ability
• Attention to detail with a risk/control mindset
• Sound judgment and integrity
• Strong customer service orientation