Legal Team Case Manager

(Full-Time | In-Office | Pre-Litigation)

Location: Ogden, Utah
Department: Pre-Litigation
Reports To: Legal Team Supervisor
Employment Type: Full-Time / Hourly (Non-Exempt)
Compensation Range: $20–$24/hour (DOE)

About the Role

We are seeking a motivated and detail-oriented Legal Team Case Manager to join our Pre-Litigation team. This role is responsible for managing inbound and outbound client communications and ensuring clients receive timely, professional, and compassionate support throughout the early stages of their case.

The Legal Team Case Manager plays a key role in gathering information, documenting interactions accurately, and supporting case progression. This position directly contributes to client experience and case quality and requires strong organization, follow-through, and communication skills.

What You'll Own

As a Legal Team Case Manager, you will be responsible for keeping cases organized, clients informed, and information accurate. Key responsibilities include:

Communicating with clients and relevant third parties via phone, email, and written correspondence
Handling inbound and outbound calls, emails, and messages in a professional and timely manner
Conducting prompt and diligent follow-up on outstanding requests and documentation
Establishing, maintaining, and updating detailed and confidential client records
Preparing clear, professional written correspondence and internal documentation
Navigating internal systems and following established firm procedures
Collaborating with other departments to complete tasks and support case progression
Responding to administrative inquiries and resolving routine questions
Taking ownership of assigned tasks and following them through to completion
Performing other related duties as assigned

What We're Looking For

This role is best suited for someone who brings:

Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Exceptional organizational skills and attention to detail
The ability to manage multiple tasks and priorities simultaneously
Comfort working in a fast-paced environment
Professionalism, discretion, and sound judgment
Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new systems
The ability to work independently while taking direction and feedback

Education & Experience

High school diploma or equivalent required
Associate degree in office administration or a related field preferred
1–2 years of experience in an administrative, customer service, or support role
Experience in a professional office environment is helpful but not required

What Success Looks Like

Clients receive timely, professional, and compassionate communication
Case records are accurate, complete, and up to date
Follow-ups are handled promptly and consistently
Team members can rely on you to manage assigned responsibilities without constant oversight
Nothing falls through the cracks, even during busy periods

Physical & Work Requirements

Prolonged periods of desk and computer work
Ability to lift up to 15 pounds as needed
Work is performed in a professional office environment

Compensation & Benefits

Competitive hourly pay ($20–$24/hour DOE)
Health insurance
Dental insurance
401(k) with company match
Paid time off (PTO)

Compensation details: 20-24

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Legal Team Case Manager

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