Clinic Support Staff

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Clinical Support Staff for our Amherst Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

This position provides essential secretarial and receptionist support to ensure the smooth operation of a designated River Valley Counseling Center site. Responsibilities include managing client records, verifying insurance, scheduling appointments, handling phone calls, and maintaining a professional front office environment. The role also requires confidentiality, strong communication skills, and the ability to support staff, clients, and administrative functions efficiently.

We are actively looking for 2 sites:

• 120 Maple St. Springfield, MA
• 55 Federal St. Greenfield, MA

Key Responsibilities:

• To provide secretarial and clerical support for the effective operation of the assigned site location.
• To coordinate and schedule appointments or meetings, as requested, for the professional staff.
• To organize and maintain accurate files and records and to retrieve files as necessary
• To answer phone calls promptly and courteously and to take and communicate message accurately

Qualifications:

Required:

• High school graduate, with emphasis on secretarial sciences
• Minimum six months experience in a computerized office environment; computer literacy required.

Preferred:

• Bilingual language capabilities a plus

What We Offer:

• A supportive, mission-driven work environment
• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities

Summary of Benefits:

• Salary Range: $21 - $21.50
• Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.
• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance
• Mileage reimbursement
• 403b match
• CEU reimbursement 

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