Customer Service Credit & Returns Rep - Full-time

Summary of Job Duties: The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services. Process return orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Specific Job Duties:

1. Troubleshoot customer order discrepancies and correct as needed.
2. Handle customer complaints, identify issues, solve problems and escalate to management when needed.
3. Answer order and product specific questions from the sales department, customers and other co-workers.
4. Track missing orders and schedule new return orders with customers and shipping companies.
5. Maintain accurate records of incoming and outgoing calls with their resolutions.
6. Issue Credit Memo’s to customers and set them up to apply to specific documents when requested.
7. Contact customers by phone and email to ensure all needed data has been provided.
8. Set up and maintain email distribution lists in computer system for automated shipment and invoice notification.
9. Verify and update customer information as well as add in new customers into computer system.
10. Perform all other tasks as assigned by Threshold Management.