Customer Service Representative

Your Mission

As a Customer Service Representative, you are the vital link between our customers and HOERBIGER. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences. Your contribution directly supports operational excellence and long-term customer partnerships.

How you will make a difference

• Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
• Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Proactive Follow-Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

What you should be good at

Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment

ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems

Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools

Communication Skills: Clear and effective oral and written communication with customers and internal teams

Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings

Collaboration Mindset: Strong sense of urgency, problem-solving ability, and ease working across multiple internal functions

What you can look forward to

Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.

Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.

Supportive Teamwork: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.

Professional and Personal Growth: With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning.

Recognition and Appreciation: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.

Who we are

Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference