RESIDENTIAL MANAGER
| Estimated Pay info | Based on similar jobs in your market$57 per hour |
|---|---|
| Hours | Full-time |
| Location | Wilmington, Delaware |
About this job
Job Description
We’re Hiring at RHD!
Residential Manager
$48,484.50
Program: Mental Health Group Home
Location: New Castle County
Status: Full-Time - 40 hours
Schedule: M-F 8a-4p
ABOUT THE ROLE
The Assistant Program Director supports daily operations of a behavioral health program serving individuals with mental health, substance use, and co‑occurring conditions. The role helps ensure high‑quality, trauma‑informed, recovery‑oriented services while maintaining compliance, supporting staff, and promoting participant engagement.
RESPONSIBILITIES
- Program Oversight
- Assist with daily program operations, scheduling, and service delivery.
- Ensure compliance with licensing, Medicaid, and behavioral health regulations.
- Support incident reporting, risk management, and quality improvement.
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- Staff Support
- Help recruit, onboard, and train staff.
- Provide coaching and support during crises or complex cases.
- Contribute to team meetings and promote a collaborative, trauma‑informed culture.
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- Program Development
- Support implementation of interventions, groups, and wellness activities.
- Participate in audits, evaluations, grant projects, and process improvement.
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- Participant Engagement
- Build supportive professional relationships.
- Assist with care coordination, engagement, and retention efforts.
- Address participant needs and promote a safe, respectful environment.
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- Administrative & Compliance
- Assist with budgeting, documentation, billing support, and reporting.
- Maintain accurate records in EHR systems and prepare required reports.
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- Collaboration
- Coordinate with internal departments and represent the program externally.
- Strengthen relationships with referral sources and community partners.
REQUIREMENTS
- Bachelor’s degree (or equivalent experience).
- 2+ years in behavioral health, social services, or program management.
- Knowledge of trauma‑informed, recovery‑oriented care and confidentiality standards.
- Strong communication, organization, and time‑management skills.
- Proficiency with Microsoft Office and EHR systems.
ADDITIONAL QUALIFICATIONS
- Supervisory experience preferred.
- Familiarity with Medicaid billing and behavioral health regulations.
- Experience with underserved or high‑need populations.
- Knowledge of local behavioral health systems and community resources.
BENEFITS
- Full-time employees are eligible to
- Medical, Dental, and Vision benefits
- 401k, Life, Disability Insurance
- Generous Paid Time Off (PTO)
- Paid Training, Career Advancement
- DailyPay - A benefit that allows you to access your pay when you need it
- HSA, FSA
- Life Assistance Program
- A Great Team Environment
- Competitive Wages
- Wellness Program
ABOUT APIS AND THE AFFILIATE
APIS
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
RESOURCES FOR HUMAN DEVELOPMENT (RHD)
RHD Delaware Residential Programs provide 24/7 residential services to adults with serious mental illness. The four homes accept referrals from Delaware’s Division of Substance Abuse and Mental Health to individuals who are approved for group home level of care. The program provides services utilizing a trauma-informed approach, along with other evidence-based practices. Support is focused on the areas of illness management, building skills of community living, maximizing quality of life, and reducing the need for inpatient hospitalizations. Residents contribute a portion of their monthly income toward room and board.
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