Field Manager for Home Clean Heroes

Benefits:

• Bonus based on performance
• Company car
• Free uniforms
• Paid time off
• Profit sharing
• Training & development
• Free food & snacks
• 401(k)

Field Manager/ Supervisor, Home Clean Heroes


About Home Clean Heroes
Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area.

Field Manager/ Supervisor, Home Clean Heroes Local Operations
The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.

The position reports to the owner and operates out of our local office. This is a full-time position and is a hourly position.

Responsibilities:

• Conduct in-home estimates for prospective prospects to establish solid customer relationships and maximize close rates.
• Provide excellent customer service to existing and new customers.
• Manage customer work orders, invoicing and payment processing via business management software.
• Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules on a daily basis as needed.
• Provide coaching and training or other assistance to other team members as directed by Owner
• Perform quality assurance inspections as directed
• Perform chemical and equipment inventory and provide Owner with order requests
• Mix cleaning solutions as needed
• Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner
• Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
• Occasionally serve as Lead Cleaning Specialist on an active team when necessary
• Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)
• Limited office or other duties as assigned (i.e., laundry management, call center relations)

Requirements:

• Excellent customer service and communication skills.
• Computer savvy with strong software user skills.
• Positive can-do attitude and strong leadership skills.
• Highly organized with strong attention to detail.
• Experience coordinating and managing teams of employees and office staff.
• Sales-focused individual with experience preferred.
• Route-based service business experience preferred but not necessary.