System Service Technician (IT-Focused)

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a skilled System Service Technician for our Poca, WV Branch with a strong IT foundation to support, deploy, and troubleshoot automated weighing and data collection systems in industrial environments. This role focuses on side-scale hardware, peripherals, and integrated system components to ensure accurate performance, compliance with industry standards, and high levels of customer satisfaction.

This role is ideal for candidates who enjoy owning technical problems end-to-end, including system configuration, network communication issues, and software-related troubleshooting in live production environments.

What You’ll Do

• Install, configure, and support Data Collection Systems (DCS) including WeighMaster and BatchMaster
• Deploy and maintain Windows-based industrial PCs, system software, and peripheral devices
• Configure and troubleshoot local networks, IP addressing, and device communications
• Diagnose and resolve software, database, and connectivity issues in live production environments
• Perform system setup, validation, backups, and technical documentation
• Support system startups, upgrades, and customer training
• Provide technical troubleshooting on-site and remotely
• Work directly with customers to identify root causes and implement long-term fixes
• Participate in on-call and after-hours support rotations
• Travel to customer facilities as required

What We’re Looking ForRequired Qualifications

• High School diploma or equivalent
• Strong computer and technical troubleshooting skills
• Hands-on experience working with Windows operating systems
• Ability to logically diagnose system, software, or communication failures
• Comfortable working with both hardware and software components
• Customer-facing communication skills
• Clean driving record
• Willingness to travel and work irregular hours when needed

Preferred Qualifications (Strongly Considered)

• Associate’s degree in Information Technology or a related technical field preferred
• Network configuration and troubleshooting experience (IP addressing, switches, routers, device communications)
• Experience supporting field-deployed or industrial IT systems
• Familiarity with:
  • Microsoft Windows (installation, configuration, troubleshooting)
  • SQL Server or database-driven applications
  • PLC-based or industrial control systems (Allen-Bradley a plus)
• Prior experience in:
  • IT support, systems administration, or technical field service
  • Industrial automation, manufacturing, or production environments
• Ability to work independently and make technical decisions in the field

Why Join Kanawha Scales & Systems

• Work with real-world IT systems tied directly to industrial operations
• Hands-on exposure to networking, databases, and control systems
• Strong technical growth path beyond basic helpdesk or desktop support
• Stable, full-time position with long-term career potential
• Team environment that values technical ownership and problem-solving

We provide a competitive compensation and benefits package, including:

• Health Insurance: Highmark
  
• Critical Illness, Accidental, and Hospital Indemnity Plans
  
• Dental and Vision Plans
  
• Company-paid STD & LTD Disability Insurance
  
• Educational and Tuition Reimbursement
  
• Maternity (12 weeks) and Paternity Leave
  
• Employee Assistance Program
  
• Basic & Voluntary Life AD&D
  
• 401(k) Retirement Plan: 4% employer match
  
• Paid Time Off (PTO)
  
• Company-provided PPE
  
• Employee discounts on products and services
  
• Networking and professional development opportunities

The nature of the industrial weighing business is 24/7/365, and the System Service Technician must be prepared to support operations as needed. Special working conditions include:

• Evening and weekend work
  
• Working outdoors and in various environmental conditions
  
• Operating in and around industrial facilities across a wide range of industries
  
• Interacting with challenging stakeholders
  
• Performing tasks outside normal office hours, which may occasionally be done remotely

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.