Office Manager

Benefits:

• 401(k) matching
• Health insurance
• Vision insurance

Position Overview

Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEOs day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention.

This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.

Core Responsibilities


Executive Operations & Office Leadership

• Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence
• Serve as the primary operational decision-maker in the CEOs absence
• Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards
• Maintain visibility and accountability across all departments, deadlines, and deliverables

Human Resources & Staffing Authority

• Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff
• Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans
• Maintain complete, audit-ready employee files and documentation
• Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance
• Enforce professionalism, attendance, performance expectations, and company culture

Care Coordination & Client Oversight

• Supervise intake, assessments, care coordination, and case transitions
• Address and de-escalate client, family, and caregiver concerns promptly and professionally
• Ensure continuity of care, staffing coverage, and service quality across all cases
• Uphold and protect Diamond Care Standards at all times

Compliance, SOP's & Risk Management

• Create, update, and enforce Standard Operating Procedures (SOP's) across departments
• Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies
• Identify operational risks and implement corrective and preventative controls
• Maintain inspection, audit, and compliance readiness

Administrative Oversight & Delegation

• Oversee all administrative workflows, documentation, reporting, and internal communications
• Delegate tasks strategically and follow through until accurate completion
• Prevent breakdowns in execution through structured oversight and accountability
• Provide regular operational updates to the CEO

Marketing & Brand Support

• Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives
• Ensure brand consistency, professionalism, and alignment across all internal and external touch points

Required Qualifications

• 57+ years of leadership or management experience in healthcare, home care, or a regulated service industry
• Proven experience managing staff, operations, compliance, and conflict resolution
• Strong working knowledge of HR practices, employee relations, and labor compliance
• Demonstrated ability to operate independently with sound judgment and discretion
• Exceptional organizational, communication, and leadership skills
• High emotional intelligence with a firm, professional leadership presence

Preferred Experience

• Home care agency or healthcare administration experience
• Experience developing SOP's, policies, and internal operational frameworks
• Familiarity with EVV systems, scheduling platforms, and payroll coordination

Key Competencies

• Executive-level accountability and follow-through
• Policy-driven leadership and decision-making
• Strong de-escalation and conflict resolution skills
• Operational discipline with zero tolerance for low standards
• Commitment to excellence and The Diamond Standard of Care

Why Join Wrapped N Love Home Care
Wrapped N Love Home Care LLC is a growing, values-driven organization committed to delivering exceptional care while maintaining rigorous operational and ethical standards. This role offers the opportunity to lead operations with authority, influence outcomes directly, and help scale a high-performing organization.