Front of House Manager

This is high level customer service management work responsible for the overall guest experience, public-facing operations, and venue presentation for a live entertainment production; ensures seamless audience entry, safety compliance, customer service excellence, and coordination between operations, production, and artists; requires strong leadership and crisis management skills and financial oversight; oversee all front-of-house operations and personnel including ticketing, ushering, concessions, merchandise, VIP and customer experiences; monitor crowd flow and accessibility; handle escalated customer complaints and resolve issues professionally and efficiently, manage incident reporting documentation; recruit, train and supervise front of house staff including ushers, ticket scanners, merchandise and concessions staff; manages schedules and payroll coordination; conduct team briefings before each show to ensure staff understand emergency procedures and brand standards; oversee setup and presentation of lobby, entrance, concessions, and public areas; coordinate with production and site teams regarding door opening times, intermission operations and late seating procedures; ensure signage, accessibility access, and guest navigation are clear and effective and maintain cleanliness and presentation standards; oversee VIP check-in and premium seating experiences; coordinate hospitality requirements for sponsors or other partners; coordinate communication between FOH, stage management, and site management and perform additional duties as needed or at the request of the Supervisor and/or Executive Team.

CREDENTIALS AND EXPERIENCE

• 3-5 years of front-of-house or venue management experience in live entertainment.(or closely related field).
• Must have a minimum of (3) years work experience in customer service management (or a related discipline) OR an equivalent combination of education, training and experience.
• Experience in large-scale touring productions (preferred).