Service Manager

Urban Meyer’s Pint House is looking for a high-energy, leadership-driven Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of the front-of-house (FOH) staff, ensuring every guest receives a "championship-level" experience. You will thrive in a fast-paced, high-volume environment, particularly during game days and peak hours, while maintaining the upscale-casual atmosphere our brand is known for.

Team Leadership & Development

• Lead, mentor, and motivate FOH staff, including servers, bartenders, hosts, and food runners.
• Assist in the hiring, onboarding, and continuous training of staff to ensure service standards are consistently met.
• Conduct pre-shift meetings to communicate daily specials, floor assignments, and performance goals.
• Foster a positive, collaborative, and professional work environment.

Guest Experience

• Maintain a constant presence on the floor during peak hours to engage with guests and support the team.
• Proactively address guest feedback and resolve any service issues with a professional and hospitable approach.
• Ensure that food and beverage presentation and service speed meet brand standards.

Operational Excellence

• Manage floor flow and seating strategies to maximize covers and minimize wait times.
• Oversee daily opening and closing procedures, including cash handling and shift reports.
• Collaborate with the Kitchen Manager to ensure seamless communication between the front and back of the house.
• Maintain high standards of cleanliness, organization, and safety throughout the restaurant and patio areas.

Financial Performance

• Assist in managing labor costs through strategic scheduling and floor adjustments.
• Monitor inventory levels for beverage and service supplies, assisting with ordering as needed.
• Identify opportunities to drive sales through staff upselling and localized promotions.

• Experience: 2+ years of management experience in a high-volume, casual or upscale-casual restaurant.
• Leadership: Proven ability to lead a diverse team and handle high-pressure situations with a level head.
• Communication: Strong interpersonal and communication skills.
• Knowledge: Deep understanding of craft beer, spirits, and elevated pub cuisine. Familiarity with POS systems (e.g., Toast, Aloha) is a plus.
• Availability: Must be able to work a flexible schedule, including nights, weekends, and major sporting events (game days are our busiest times).
• Physical Requirements: Ability to stand/walk for long periods and lift up to 30 lbs.