Director of Patient Financial Services

Director of Patient Financial Services
Full Time/Permanent - Direct Hire
Owosso, MI, USA
Salary: $105,000-$158,000 (dependent upon experience)

The Director of Patient Financial Services, under direction of the AVP of Finance, provides leadership, direction, and administrative oversight to all hospital leadership for revenue cycle functions such as: Facility and Professional billing, Credentialing, Accounts Receivable and collections process. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

1. Plans and directs the activities of the Patient Financial Services Department and the Professional billing services department.

2. Manages and directs the credentialing area which includes physicians, APPs, practice locations, Home Health, Hospice and the main hospital.

3. Creates and implements policies and procedures to promote effective patient account processes to ensure customer satisfaction and overall revenue cycle operational effectiveness.

4. Responsible for oversight of the billing processes for the organization

5. Evaluates and ensures appropriate and compliant collections policies and procedures along with Director of Pre-Services

EDUCATION

1. Associate’s Degree in Accounting, Finance, Business Administration, or Healthcare Administration is required. Bachelors preferred. [REQUIRED]

2. 5 years of experience or greater in Management position within billing or revenue cycle required. [REQUIRED]

3. Certified Healthcare Finance Professional (HFMA), Certified Revenue Cycle Professional (HFMA) or Certified Revenue Cycle Specialist (AAHAM) preferred [HIGHLY PREFERRED]

EXPERIENCE

1. Minimum of five (5) years’ experience working within hospital and or physicians practice accounts receivable highly preferred. [HIGHLY PREFERREED]

2. Minimum of three (3) to five (5) years’ experiences in medical claims billing and follow up functions [REQUIRED]

3. Have a working understanding of insurance contracts, explanation of benefits, coding methods and other medical billing methodology. [HIGHLY PREFERRED]

4. Knowledge of CMS and third-party payor regulations and policies related to revenue cycle operations preferred. [PREFERRED]

5. Experience and knowledge of patient financial services reporting and KPIs used to measure performance [PREFERRED]

6. Experience with Microsoft Excel and Word required [REQUIRED]

7. Experience working with Hospital EMR systems such as Epic, Meditech preferred [PREFERRED]

8. Demonstrates experience in leadership with exercising judgement in problem solving [PREFERRED]