Scheduling Specialist (Non-medical)

Please note; this role is based in Indianapolis!

Scheduling Coordinator Responsibilities

• Assists with routing and scheduling of deliveries through internal logistics and sales platforms. This includes direct phone contact with customers for product and address verification, as well as delivery expectations.
• Assists with issue ticket monitoring for customers and partners.
• Schedule pickups and track shipments to ensure on-time deliveries
• Work with Logistics Manager to determine best solution for tasks outside normal operations.
• Routing trucks using Dispatch Track software.
• External and internal customer contact.
• Purchasing product from vendors and our corporate manufacturing facilities.
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Coordinating delivery of customer orders
• Collects customer payments following installation, service or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or
• denied credits
• Resource for PQM and product offering questions

Education and Experience

• High school diploma or GED required.
• AA or Technical degree preferred, 1-2 year’s customer service, or general business experience preferred.
• Project coordination: 1 year (Required)
• Construction: 1 year (Preferred)
• Bilingual in Spanish is preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Scheduling Coordinator Qualifications

• Excellent verbal and written English language skills
• Good public relations, public speaking, and customer service skills
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
• Must be able to develop trust and confidence of customers, coworkers and managers.
• Must be a team player and exhibit a strong desire to learn and promote self-growth.
• Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Attention to detail is required.
• Must present in a clean and neat physical appearance.
• Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
• Must display excellent phone and email etiquette.
• The employee must occasionally lift and/or move up to 25 pounds unassisted.
• Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is preferred.