Customer Sales Representative

Job Title: Customer Support & Quotations Specialist
Location: Tampa in Office-based, not remote

We are seeking a detail-oriented and customer-focused individual to join our team in the foodservice equipment industry. As a key member of our team, you will act as a liaison between our customers and the manufacturers we represent. Your role will involve facilitating day-to-day communications, providing product quotations, and offering solutions to meet our customers' needs. This position requires a positive, "customer-first" attitude, exceptional attention to detail, and experience in the foodservice industry.

Key Responsibilities:

• Provide exceptional customer support via phone and email, responding in a professional, courteous manner.
• Review customer specifications and generate accurate product quotations using AutoQuotes and Price Books.
• Process and reconcile purchase orders in a timely and accurate manner.
• Manage and track jobs and quotations using CRM software, ensuring accurate documentation and follow-through.
• Coordinate with authorized service agencies to resolve service issues promptly.
• Prepare and update spreadsheets for the sales team with pricing and product information as requested.
• Generate reports using factory sales portals to provide customers with project histories and other relevant information.
• Delegate tasks when necessary, ensuring work is completed efficiently and accurately.
• Demonstrate proficiency in Microsoft Office Suite and CRM software to support daily operations.

Required Skills and Experience:

• Strong attention to detail and excellent communication skills.
• Previous experience in the foodservice equipment industry is essential.
• Proficient in Microsoft Office products (Excel, Word, etc.) and CRM software.
• Ability to work independently while maintaining a collaborative team approach.
• A positive, proactive attitude with a customer-first mindset.

Benefits:

• Competitive salary and benefits package.