Member Concierge / Host

Hammer & Nails

A Grooming Shop for Guys

Job Qualifications:

Proficiency in commuication, customer service and sales skills is the required skill set for this position. This position requires a blend of organizational skills with an adept proficiency in people skills.

Candidate must be sales driven, while providing a consistent “white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal oriented and believe in, promote the established culture and mission.

Specifically:

· Able to work a range of hours per week on a flexible schedule, including nights, weekends and holidays. Occasional overtime may be required

· Ability to work in a dynamic and fun shop environment

· Ability to prioritize and multi-task

· Well-developed interpersonal skills to communicate effectively to members, guests, supervisors and staff

· Strong phone skills

· Ability to read, digest and analyze various reports

· Excellent mathematical skills to accurately compute and complete required functions including credit card and cash transactions

· Strong computer knowledge

Experience in the hospitality, salon or cosmetology industry a plus.

Job Duties:

Reporting General Manager or Department Lead when GM not present

· Member Concierge’s responsibilities include offering a friendly welcome to all members/guests facilitating a smooth transition between their arrival, service and checkout

· Accomplishing sales goals by leading guests to the membership options that best meet their needs

· Assisting management and staff as needed

Specifically:

Market and Grow the Business:

· Support, assist and at times drive the sales productivity requirements as established by management

· Promote and sell memberships, services and products, including recommending upgrades, additional services and/or retail products which will enhance and improve the member/guest’s image and contribute to the member/guest’s satisfaction and experience

Provide the Exceptional Customer Experience:

· Understand the needs of member/guests; handling and resolving customer service issues to earn trust and maintain loyalty

· Give tours to new guests driving the customer experience

· Communicate to the guest a clear understanding of pricing, memberships and services

· Establish and maintain a positive working relationship with all staff members

· Maintain professional appearance and a positive attitude

Complete Required Administrative Tasks:

· Greet members/guests during check in process

· Promote and sell memberships and retail products

· Set and confirm appointments

· Perform a variety of tasks related to shop operations, including but not limited to: answering phones, stocking shelves and maintaining all systems and technology

· Ensure opening and closing procedures are followed

· Ensure the cleanliness of the shop

· Ensure information in POS system is correct and up to date

· Other duties and assignments as requested

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 15 – 35 per week

Benefits:

• Employee Discounts
• Commission - Membership Sales

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings to 7pm
• Holidays
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 2 years (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Naples, FL 34103 (Required)

Ability to Relocate:

• Naples, FL 34103: Relocate before starting work (Required)

Work Location: In person