Freight Forwarder
•Today
| Verified Pay check_circle | Provided by the employer$18 - $25 per hour |
|---|---|
| Hours | Full-time |
| Location | Rowland Heights, California |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $3.03 per hour more than the average pay for similar jobs in your area.
$15.33
$18.47
$21.50
$28.38
About this job
Job Description
Job Description
Job Summary
We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1252375090 Posted: 2026-06-05 Job Title: Freight Forwarder
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