Logistics Operations Coordinator

Are you ready to thrive in a fast-paced environment where every decision you make helps move freight, support drivers, and strengthen customer relationships? As a Load Planner/CSR, you’ll play a key role in our Operations department, working closely with contracted customers and internal teams to keep our trucks moving efficiently and profitably.

What You’ll Do:

• Be the Freight Matchmaker – Secure loads from contracted customers and align them with available trucks to maximize productivity.
• Collaborate Across Teams – Work with Inside Sales and iTech to lock in freight and ensure smooth coordination.
• Own the Details – Accurately enter load data into our AS400 system and maintain up-to-date customer profiles.
• Drive Efficiency – Schedule pickups and plan routes that optimize transit time and reduce downtime.
• Support Our Drivers – Help get drivers home on time and provide clear, respectful instructions for every load.
• Stay Connected – Communicate daily with sales reps and territory managers to balance truck availability and freight coverage.

What Makes You a Great Fit:

• You thrive in a fast-paced, problem-solving environment.
• You’re organized, detail-oriented, and love checking things off your to-do list.
• You’re a natural communicator who stays calm and solution-focused under pressure.
• You’re a self-starter who’s always looking to learn and grow.
• You enjoy making a real impact—on customers, drivers, and your team.

Qualifications:

• High school diploma required
• 2+ years of customer service experience in a fast-paced setting
• Logistics or planning experience is a plus
• Familiarity with Word, Excel, and AS400 (preferred but not required)