Service Coordinator

We are seeking a Service Coordinator to support a team of technicians by coordinating schedules, managing customer communications, and serving as a central point of contact between customers, staff, and external partners. The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities in a fast-paced environment, and with ability to work independently and efficiently in an industrial-type environment! 

Key Responsibilities, include but are not limited to:

• Communicate effectively with customers, vendors, and technicians
• Answer incoming phone calls for the Service Department
• Maintain multiple databases with accurate data
• Work with B.U.M and lead tech to schedule jobs and maintain a documented job schedule
• Coordinate with the lead tech to assign technicians on jobs and keep efficient
• Communicate with customers on job status and timelines
• Ability to multi-task duties without error
• Maintain organized file systems
• Generate invoices breakdown based on project milestones and project estimate sheet
• Create quotes using existing software and database systems
• Prepare documentation paperwork needed for technician jobs
• Prioritize events and switch focus rapidly
• Ability to lift up to 20lbs when assisting with miscellaneous duties
• Execute additional duties and responsibilities as assigned

Qualifications:

• Proven experience in scheduling, customer service, or a related role
• Strong communication and interpersonal skills to interact effectively with customers and team members
• Excellent organizational and time-management abilities
• Proficiency with scheduling software, and Microsoft Office Suite
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Reliable, dependable, and service-oriented mindset

What Gerhart can offer: 

• Benefits package: various medical options including 100% employer covered benefits, dental, and vision plans
• Paid Time off
• Life Insurance
• Matching 401k
• Paid holidays
• Opportunities for growth and professional development 

How to Apply

It's easy, submit your resume through this ad!