Convenience Store General Operations Manager

We are seeking a dedicated and experienced General Operations Manager to join our family-owned convenience store team. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our high volume convenience stores and food services, ensuring exceptional customer service, and driving sales growth.

Your main responsibilities will include managing and motivating a team of employees, ensuring they are well-trained and providing excellent customer service. You will also be responsible for maintaining inventory levels, ordering products, and ensuring the store is clean and well-stocked at all times. Additionally, you will handle cash management, including reconciling registers and preparing deposits.

As a General Operations Manager, you will have the opportunity to make a significant impact on the success of our store. You will have the autonomy to implement strategies to increase sales and improve customer satisfaction. Your strong leadership skills will be crucial in creating a positive work environment and fostering a culture of teamwork and excellence.

If you are a self-motivated individual with a passion for customer service and a proven track record in retail management, we would love to hear from you. Join our team and enjoy a competitive salary, benefits package, and the opportunity to grow your career in a dynamic and fast-paced environment.

Duties and responsibilities:

• Oversee daily operations of the convenience stores
• Develop and implement strategies to increase sales and profitability
• Train and supervise store staff
• Ensure compliance with company policies and procedures
• Monitor inventory levels and order supplies as needed
• Maintain a clean and organized store environment
• Handle customer complaints and resolve issues in a timely manner
• Conduct regular performance evaluations of employees
• Create and implement marketing initiatives to attract new customers
• Manage financial transactions and maintain accurate records

Requirements:

• 3 years experience in retail or convenience store management
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Knowledge of inventory management and ordering processes
• Ability to handle cash transactions and maintain accurate records
• Familiarity with safety and security procedures
• Proficiency in basic computer skills and point-of-sale systems
• Ability to work flexible hours, including evenings and weekends
• Strong problem-solving and decision-making abilities