Call Center Team Lead
| Verified Pay check_circle | Provided by the employer$18 - $18.5 per hour |
|---|---|
| Hours | Full-time |
| Location | Boca Raton, Florida |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$13.62
$18.25
$27.75
About this job
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities
- Manage and train call center employees so they are capable of providing excellent customer service
- Oversee call center operations, making improvements to telephone skills and other procedures
- Create goals and objectives for the call center and document performance using key performance indicators
- Develop and implement policies and procedures that maximize productivity
- Prepare and present reports on call center statistics to upper management
- Assist representatives where escalation is needed
- Take inbound calls and assist customers upwards of 100 per day
- Make outbound calls for prospects, leads, etc and generate sales
Qualifications
- High school diploma/GED is required, college experience is preferred
- Call Center Team Lead experience is preferred
- Previous experience as a call center manager or in a similar managerial position
- Strong grasp of customer service metrics and key performance indicators in a call center setting
- Knowledge of budgeting, reporting, and basic financial analysis concepts
- Highly skilled in Microsoft Office and call center software
- Excellent verbal, written, and interpersonal communication skills
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1252383423 Posted: 2026-08-09 Job Title: Call Center Team Lead
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