Customer Service Rep

• Communicate with internal and external customers to complete order entry and to track order and shipping status.

Duties and Responsibilities

• Act as main Customer point of contact, while maintaining a positive and professional decorum.
• Respond to customer requests timely and thoroughly.
• Review new orders and communicate relevant information.
• Determine if order requires additional information.
• Determine order due date (i.e. standard, expedited, or extended lead times), in coordination with Engineering and/or Production.
• Enter order when all pertinent information is attained.
• Communicate with customers regarding order status as required.
• Elevate customer issued to Customer Service Manager as required.
• Review and enter customer return requests for repair, warranty, and/or credit.
• Maintain Sales Order files.
• Process order changes and file with original order as required.
• Demonstrate leadership and commitment with respect to customer focus by ensuring that:

o Customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
o The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
o The focus on enhancing customer satisfaction is maintained.

• Maintain clean and safe work area.
• All duties assigned by your immediate supervisor and/or management.
• Responsible for understanding and executing Company goals and objectives while actively contributing to the cohesiveness of the team.

Qualifications

• Education

o High School Diploma or equivalent.

• Experience

o 1-3 years customer service experience.
o Manufacturing processes a plus.
• Specialized knowledge
o MRP software knowledge a plus.
• Skills
o Intermediate to advanced Microsoft Office and Project knowledge.
• Abilities
o Able to clearly communicate with internal and external customers and all levels of management.
o Demonstrated time management skills.
o Able to apply common sense understanding to carry out instructions furnished in written, verbal, or diagrammatic form.
o Able to deal with problems involving several concrete variables in standardized situations.
o Written and spoken English

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person