Managed Services Network Infrastructure Tech

Position Title: Managed Services Infrastructure Technician

Role Overview:
As a Managed Services Infrastructure Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge network and IT infrastructure solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house configuration to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including:

• Route/Switch
• Firewall/VPN
• Wireless
• Wire/Cable Management
• Cybersecurity Best Practices and Implementations

Additionally, you'll collaborate with leading vendors such as Cisco, Meraki, Palo Alto, and Fortinet to leverage their technologies and deliver state-of-the-art solutions for our clients.

Key Responsibilities:

• Evaluate client systems for optimization and upgrades.
• Deliver agile network services, encompassing in-house, remote, and on-site support.
• Provide comprehensive support for routers, switches, firewalls, and wireless devices.
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
• Conduct precise infrastructure installations, including robust wire management solutions.
• Execute and validate backup procedures to maintain data integrity.
• Document network configurations and setups with clarity and precision.

Qualifications:

• Associates or higher degree preferred.
• Possession of Cisco certifications such as CCNA and CCNP is highly desirable.
• Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.

Additional Requirements:

• Embrace regional travel opportunities to support our diverse client base.
• Be flexible to accommodate occasional after-hours or overtime shifts.
• Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.

Desired Attributes:

• Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Profound understanding of modern IP infrastructure elements, including network security, cloud-based networking, and enterprise design principles.
• Familiarity with ISP transport technologies and contemporary network architecture concepts, enabling effective collaboration with network engineers and architects in designing robust and scalable network solutions.

Benefits: 

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance

Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.