Call Center Reps Needed ASAP - 5 slots left!!
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Austin, Texas |
Compare Pay
Verified Pay check_circleProvided by the employer$13.63
$20.00
$26.95
About this job
Job Description
Pay: $20.00 per hour
Job description:
Job Title: Call Center CSR / Provider Network Contact Center Representative
Location: Austin, TX (Onsite Only)
Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM, Monday-Friday
Local Candidates Only - No remote or hybrid options.
Pay Rate: $20.00/hr.
MUST HAVE AT LEAST6 MONTHS OF CALL CENTER EXPERIENCE IN THE LAST 2 YEARS(2024-2025)
Job Description
The Provider Network Contact Center Representative is responsible for providing professional and accurate assistance to Medicaid providers and clients. This role involves responding to inquiries regarding eligibility, claim status, and general program information while maintaining a high standard of customer service and data accuracy.
Key Responsibilities
- Provide unbiased, professional support to Medicaid providers and clients regarding eligibility, claims status, and other program inquiries.
- Answer inbound calls promptly, courteously, and accurately in a high-volume contact center environment.
- Document all customer interactions in a clear and concise manner within the system of record.
- Assist in problem resolution and escalate issues as appropriate.
- Transfer callers to other call center units when necessary.
- Meet and maintain all required individual performance metrics and attendance standards.
- Perform additional duties as assigned by management.
Skills & Qualifications
- Required: Minimum 6 months of recent, verifiable experience in a high-volume contact center/call center environment (must be clearly stated on the resume).
- Proficiency in Microsoft Office applications.
- Strong multitasking and organizational skills.
- Excellent communication and customer service abilities.
- Ability to maintain professionalism and accuracy under pressure.
- Must be dependable and flexible to work any shift between 7 AM - 7 PM.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.