Customer Service Rep
•Today
| Verified Pay check_circle | Provided by the employer$18 - $23 per hour |
|---|---|
| Hours | Full-time |
| Location | 29580 Northwestern Hwy. Suite 120, Souhfield, Michigan 48034 Southfield, Michigan open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $5.62 per hour more than the average pay for similar jobs in your area.
$11.29
$14.88
$20.50
About this job
Job Description
Job DescriptionCompany Description
We are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the services
- Fax patient results to doctors
- Give turnaround times and status of where specimens are at in that process
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Hours are M-F 9am- 5pm, 10am-6pm
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
At NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.
Company Description
At NW Labs we strive at providing our patients with the best quality care by providing physicians, hospitals, medical centers, clinics, and healthcare facilities with state-of-the-art urine drug confirmation testing for the most commonly scheduled prescription drugs and narcotics. The highly complex method developed by our team will most definitely detect,and confirm the presence and concentration of scheduled prescription drugs and illicit narcotics which will aid your practice in providing a lab-guided medication management program for your patients.
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