Home Care Client Coordinator

·Job description

The Client Coordinator develops and manages consumer plans of care and provides support functions for an assigned caseload of consumers to ensure delivery of high-quality home care services in accordance with service authorizations and regulatory guidelines.

Primary Responsibilities:

· Maintains assigned caseload of consumers and Home Care Attendants

· Conducts in-home assessments and wellness calls for assigned consumer caseload to identify individual consumer care needs.

· Completes required documentation for assessments and wellness calls; enters documentation into the consumer’s record located in the HHA Exchange system and completes any related records or files.

· Contacts consumers to confirm accuracy of attendants visit time and care provided when discrepancies or incomplete entries occur.

· Communicates with home care attendants at least weekly regarding over/under utilization of service hours; documents findings and notifies manager of same.

· Addresses and resolves consumer and Home Care Attendants concerns and appropriately escalates issues to manager and/or appropriate person/department.

· Provides excellent consumer customer service and consumer advocacy.

· Perform other specific tasks related to the department as assigned.

Will Demonstrate the following Skills:

· Effective case management skills with excellent judgment and ability to identify consumer needs.

· Strong customer service skills. · Excellent organizational skills.

· Strong verbal and written communication skills.

· Ability to accurately document information pertaining to consumer services in a timely manner.

· Ability to assess individual consumer needs and care requirements and develop/update a plan of care to enable assigned caregivers to safely address identified needs.

· Excellent computer skills in a Microsoft Windows environment and ability to effectively utilize the HHA Exchange system.

Education/Experience Requirements

· At least 2 years of coordination or management experience in a health care or home care environment.

· Valid driver’s license.

· Daily access to a reliable, registered and insured vehicle.

. Bi-Lingual (Spanish)

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour