CSR-Manufacturing

Job description:

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of contact for customers, coordinating order processing, production communication, and delivery schedules while ensuring excellent service and accuracy.

The ideal candidate will have strong communication skills, experience in a manufacturing or industrial environment, and the ability to manage multiple priorities in a fast-paced setting.

Key Responsibilities Customer Support & Order Management

• Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and product availability
• Process customer purchase orders accurately and enter orders into the ERP system
• Communicate order confirmations, changes, and updates to customers in a timely manner
• Resolve customer concerns related to deliveries, product specifications, and service issues

Manufacturing & Production Coordination

• Coordinate with production, shipping, and scheduling teams to ensure customer requirements are met
• Monitor order progress and proactively communicate delays or changes in delivery schedules
• Support coordination of custom or specialty metal product orders, ensuring specifications are clearly documented

Documentation & Administrative Support

• Maintain accurate customer records, order files, and communication logs
• Prepare and distribute invoices, shipping documents, and related paperwork as needed
• Assist with reporting, customer forecasts, and internal documentation

Required Qualifications Education & Experience

• High school diploma or GED required; Associate degree preferred
• 2+ years of customer service experience, preferably in manufacturing, industrial, or metal processing environments
• Experience working with ERP or order entry systems

Technical Skills

• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to read and interpret purchase orders, shipping documentation, and basic product specifications
• Familiarity with manufacturing terminology and workflows is a plus

Professional Skills

• Strong verbal and written communication skills
• Excellent organizational skills with attention to detail
• Ability to multitask and prioritize in a fast-paced production environment
• Strong problem-solving skills and customer-focused mindset
• Ability to work collaboratively with internal departments

Preferred Qualifications

• Experience in metal manufacturing, aluminum extrusion, steel processing, or industrial distribution
• Knowledge of logistics, shipping coordination, and production scheduling
• Bilingual (English/Spanish) is a plus

Work Environment & Physical Requirements

• Office-based role with frequent communication with plant and production teams
• Ability to work in a manufacturing environment when needed
• Must be able to sit

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person