Intake and Process Service Specialist

FLSA Status: Nonexempt (Part-time with full-time potential)
Location: Corporate Office (Tampa, Florida)
Expected Hours: Monday - Friday 20-35 hours per week

This position handles case intake, monitors, reviews, and responds to intake emails, manages a case load of process service tasks, organizes and delegates all process service requests, and communicates effectively with staff and clients. Applicants must be capable of managing a case load and perform well in a fast-paced work environment.

What might your typical day include?

• Plan, organize, and coordinate your work assignments;
• Monitor and answer phones;
• Monitor and review intake emails;
• Filter and assign emails to respective staff;
• Set up and assign cases;
• Process incoming legal documents and tasks from clients;
• Receive, process, assign, and manage a case load of legal service requests;
• Communicate and provide updates and suggestions to clients on their service requests;
• Process and complete signed affidavits for client's service requests

How do you know if you're qualified?
The qualified candidate should possess the following qualifications:

• Organized and able to manage a case load;
• A detail oriented mindset;
• Proficiency with Microsoft Office and Adobe Acrobat;
• Quickly adapt and learn new software systems;
• Ability to prioritize tasks effectively and execute quickly;
• Excellent communication skills to communicate effectively both in writing, and in-person;
• Able to maintain strict confidentiality (keep a secret);
• Possess a desire for continued growth and learning;
• Utilize deductive reasoning and the ability to make sound, independent decisions;
• Perform well in a fast-paced work environment;
• Ability to work well with other professionals, including attorneys, paralegals, accountants, and experts;
• Ability to work within Tampa, FL

What can we provide to you as a valued member of our team?

• A great company culture focused on family, teamwork, excellence, and personal and professional growth;
• A work environment focused on growth, challenge, flexibility, impact, and autonomy;
• Off nights and weekends;
• Off during federal holidays;
• State-of-the-art company provided equipment, including all the necessary tools to excel in this profession