Customer Service & Traffic Desk Clerk

Now Hiring: Customer Service & Operations Support Roles for Wyandotte, MI

A Shift: Monday – Friday, 12:00 PM – 8:30 PM

B Shift : Monday – Friday, 3:00 PM – 11:30 PM

What You’ll Do on a Typical Day 

• Assist customers and business partners via phone and email 

• Handle customer complaints in a calm, professional manner 

• Diagnose, assess, and resolve issues 

• Monitor delivery routes and track progress 

• Scan haul-away pods and verify stamps 

• Process delivery changes or cancellations 

What You Need to Succeed 

• Previous office experience is required 

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project 

• Ability to manage higher-volume calls and more complex customer issues 

• Ability to track information in fast paced environment 

It’d Be Great If You Also Have 

• High school diploma or equivalent 

• At least 1 year of related experience (call center experience preferred for CSR) 

• Strong customer service and communication skills 

• Ability to multitask with strong organizational skills 

• Ability to thrive in a fast-paced environment while delivering excellent service