Patient Shipping Specialist

Shipment Setup Specialist

Kelly Services is recruiting a Shipment Setup Specialist to support innovative patient therapy programs within a non‐commercial pharmacy environment. This is a client‐facing role focused on patient support, shipment coordination, and accurate documentation to ensure timely access to therapy.

What You’ll Do

• Conduct initial and refill outreach calls to patients, providing education, status updates, and ongoing support throughout their therapy journey
• Complete shipment setup and coordination using pharmacy dispensing systems and online shipment portals
• Enroll patients into safe return programs and ensure all required documentation is completed accurately
• Maintain detailed call notes and activity documentation across multiple systems, following program and compliance standards
• Serve as a key point of contact for patients, healthcare provider offices, and field teams, providing concierge‐level service
• Communicate progress and resolve questions related to referrals, shipments, and patient services
• Escalate issues appropriately and partner closely with internal operational teams
• Demonstrate a strong compliance mindset, including patient privacy, regulatory requirements, and adverse event reporting

What We’re Looking For

• High school diploma required
• Minimum 4 years of experience in a pharmacy or healthcare setting
• Minimum 4 years of experience in a case management or call‐center environment
• Strong verbal and written communication skills with a patient‐first approach
• Proven ability to manage multiple priorities while delivering high‐quality customer service
• Experience building positive working relationships with patients, providers, and internal teams
• Proficiency in Microsoft Excel, Outlook, and Word

Preferred Qualifications

• Undergraduate degree
• Bilingual Spanish (speaking and writing)