Office Assistant & Customer Support Representative (Bilingual)

Office Assistant & Customer Support Representative (Bilingual English + Mandarin)

Location: On-site(Office-based), Monterey Park

Employment Type: Full-time

About the Role

We are seeking a reliable, detail-oriented Office Assistant & Customer Support Representative to support daily office operations and deliver high-quality customer service across multiple communication channels.

This role is ideal for someone who is bilingual in English and Chinese, comfortable handling both administrative responsibilities and customer-facing communication, and capable of working closely with China-based teams to ensure smooth operations and excellent customer experiences.

A bachelor’s degree is not required. Candidates with a 2-year college education or equivalent work experience are welcome to apply.

Key Responsibilities

Office Administration & Operations

• Manage daily office administrative tasks, including:
• • Office cleaning coordination
  • Office supplies and refreshments purchasing
  • Stationery and consumables inventory management
  • Courier and shipping coordination (FedEx / UPS / USPS)
  • Utility and service account management (office lease, water service, telecom, etc.)
• Handle invoices, receipts, and administrative expenses in coordination with the accounting team
• Assist with time tracking and monthly work-hour reporting
• Coordinate business travel arrangements, including flights, hotels, transportation, and business dining
• Communicate with property management and service vendors as needed

Customer Support & Service

• Respond to customer inquiries via:
• • Phone calls
  • WhatsApp
  • Text messages
  • Tidio (live chat)
  • And some other channels as required
• Provide timely, professional, and friendly customer support regarding products, orders, returns, and general inquiries
• Collaborate closely with China-based product and operations teams to resolve customer issues
• Track and follow up on customer cases to ensure proper resolution and customer satisfaction

Qualifications

Required

• Bilingual proficiency in English and Chinese (spoken and written)
• Strong communication and customer service skills
• Good organizational skills and attention to detail
• Comfortable using computers, online tools, and basic office software
• Ability to manage multiple tasks and follow established procedures

Preferred (Nice to Have)

• Experience in office administration, customer support, or operations roles
• Familiarity with tools such as Amazon, FedEx/UPS, Expedia, or CRM/chat systems (e.g. Tidio)
• Experience working with international or cross-border teams
• College degree (2-year or 4-year), though not mandatory

Compensation & Benefits

• Hourly pay: $18–$25, depending on experience and demonstrated capabilities
• Opportunities for performance-based growth and increased responsibility
• Structured onboarding and clear operational documentation
• Exposure to both U.S. office operations and international team collaboration

How to Apply

Please submit your resume along with a brief introduction (in English or bilingual) outlining your relevant experience and availability.