Bilingual - Spanish Customer Service Representative

Up to $3,000 incentive for joining our company!

Our objective in the Spanish Department is to provide superb customer service to our policyholders and agents, build relationships and create positive interactions, most of the time in Spanish. Our Spanish speaking clientele continues to grow, now accounting for almost 30% of our Company's total in-force policies.

Responsibilities:

• Policyholder support
• Agent support
• Point-of-sale phone verifications
• Assist in the completion of telephone applications
• Process Service requests
• Assemble and mail policy documents
• Handle Spanish translations

We are looking for:

• Ability to read, write, and speak fluently in both English and Spanish
• We expect our team members to be self-driven and motivated
• Strong attention to detail
• Strong work ethic
• Team player mentality
• Clear and professional communication (verbal and written) in both English and Spanish

Benefits:

• Up to $3,000 incentive for joining our company!
• Competitive pay
• Company paid continuing education
• Low-cost medical/dental after 30 days of employment
• Company paid Life Insurance, Long and Short-term disability insurance
• 401K with generous company match plus profit sharing
• 2 weeks paid vacation, 1 week sick, plus 3 personal days
• Working at the Home Office (HQ) with the possibility of a hybrid schedule.

Why we are different:

“Good people doing good work” has always been the key to our company’s success. As a privately held, family-owned company in business for over 58 years, we treat our associates as members of our family. Good, old-fashioned hard work, going above and beyond, and standing out above your peers take precedence over seniority. If you are ready to make a difference, apply today!