Bilingual Customer Service Agent

KellyConnect is seeking a Bilingual Customer Service Agent to support JJV. We are currently looking for candidates who are fluent in French-Canadian/English or Spanish/English. In this role, you will handle incoming customer calls, place orders, resolve inquiries, and provide a high level of customer care while maintaining quality standards. You will also document customer feedback and work closely with internal teams to ensure a positive customer experience.

Responsibilities

• Enter customer orders from U.S. and Canada customers into the order entry system while following established customer service procedures and departmental standards
• Actively listen, problem-solve, and resolve customer concerns effectively
• Serve as a key link between customers and internal departments including Sales, Customer Financial Services, Customer Relations, and Distribution
• Resolve customer inquiries, returns, and feedback using the appropriate systems and resources
• Assist with data entry and other administrative tasks as needed
• Act as a liaison between customers and internal teams to support issue resolution
• Follow Environmental Health and Safety policies and procedures while supporting department objectives

Qualifications

• Bilingual fluency in English and French required, with French-Canadian strongly preferred, or bilingual fluency in English and Spanish
• High school diploma or equivalent required; bachelor’s degree preferred
• 3+ years of customer service experience, preferably in a call center environment within the last 5 years
• 10-key and data entry by touch with 40+ WPM preferred
• Medical device experience preferred
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Strong listening, problem-solving, and customer resolution skills
• Ability to work cross-functionally and maintain collaborative relationships
• Clear written and verbal communication skills
• Strong sense of ownership, accountability, and attention to detail
• Ability to adapt to changing priorities and multitask effectively