Customer Service Representative (Call Center)

Customer Support Representative

PrideStaff is seeking a Customer Service Representative on behalf of one of our local, Hattiesburg-based clients! You will be responsible for helping customers by providing product and service information and resolving technical issues. This is a temporary-to-permanent position!

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• 2 years experience in customer service, sales, or other related fields
• Strong computer skills including data entry/typing
• Ability to use Microsoft Excel pivot tables and formulas are necessary
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills