Customer Service Representative

Job Summary

• Provides customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities

• Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: High school diploma or equivalent
• Experience: 1-2 years of related experience

Skills

• Excellent verbal and written communication
• Service orientation
• Critical thinking
• Active listening