Hotel Front Desk Agent

Job Type: Full-Time / Part-Time

Job Summary:
The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality.

Location: Holiday Inn Express San Marcos

Address: 900 Barnes Dr. San Marcos, TX 78666

Shifts Needed: 7a-3p and 3p-11p

Key Responsibilities:

• Greet guests promptly and courteously upon arrival and departure
• Process check-ins and check-outs accurately using Hotel Key PMS
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and concerns in a timely manner
• Provide information about hotel amenities, local attractions, and services
• Handle phone calls, emails, and other guest communications
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Uphold brand standards and ensure a clean, organized front desk area
• Assist with administrative tasks and reporting as needed

Qualifications:

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer skills; experience with Hotel Key PMS is a plus
• Flexible schedule
• Professional appearance and positive attitude

Skills & Competencies:

• Customer-focused mindset
• Attention to detail
• Problem-solving abilities
• Team collaboration
• Reliability and punctuality

Physical Requirements:

• Ability to stand for extended periods
• Occasional lifting (up to 25 lbs)
• Ability to move around the front desk and lobby area as needed

Benefits:

• Competitive pay
• Employee discounts to over 3500 IHG Hotels in the US, Canada, Europe and Asia
• Opportunities for growth within the management company
• 50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center).