Customer Service Help Desk Cable/Fiber Communications

We are seeking a Customer Service Representative/Help Desk Support to join our team! Training is provided!

Shift: 2nd- 10:30 AM -7:00 PM weekdays, 8:30-5 Saturday

Responsibilities:

• Provide excellence in customer service standards
• Learn the technical aspects of troubleshooting cable TV, Internet and telephone equipment and services
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions
• Receives training about the business operations of a regional cable television office and is able to correctly convey the Company policies and procedures to subscribers.
• Performs such other duties as may be assigned from time to time.

Qualifications:

• Previous experience or education in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

EQUAL OPPORTUNITY EMPLOYER