Customer Service Associate

Title: Part-time customer service & sales support clerk

Location: 135 Erick St, Unit E, Crystal Lake, IL 60014 (In-office)

Hours: 20-30 hours per week

• 10:00 AM – 3:00 PM, 3–4 days per week
• In-office only

Compensation: $17.00 – $19.00 per hour, based on experience

Company: A growing national brand adhesive company

Job Summary: We are seeking a reliable, detail-oriented Part-time Clerk to support sales, customer service, general office tasks, and CRM/system updates. This role combines sales support and customer service duties to keep our office running smoothly.

Responsibilities:Maintain and update customer databases

• Sales support and customer service
• Assist with customer email campaigns (e-blasts)
• Update and manage data in our CRM (HubSpot)
• Perform other general office duties as needed

Requirements:

• Dependable with a positive attitude; self-motivated
• Strong computer skills, especially MS Office
• Excellent customer service and verbal/written communication
• Professional appearance
• Excellent organizational skills and ability to multi-task
• Detail-oriented and able to work independently in a fast-paced environment
• In-office presence required
• Experience with HubSpot or other CRM systems

Application Instructions:

• Email resume and a brief cover note to Jerry Ragusa at Jerry@surehold.com
• Include your availability and a short summary of relevant experience

Equal Opportunity: Surehold is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.

About Us: We are a growing national brand adhesive company committed to quality, service, and teamwork.